How to set up Deliveroo integration

This guide walks you through connecting Atlas to Deliveroo Partner Hub: adding your sites, syncing menus, turning on the Orders API, and verifying everything is live.

Step 1 – Open the Integrations page

1. Log in to Deliveroo Partner Hub.
2. In the left-hand sidebar click Integrations.

Step 2 – Begin the connection

• Click Connect sites.

Step 3 – Select Atlas as your POS

• In Which POS system do you use? search for Atlas and select it.

Step 4 – Link each outlet

For every site you’re integrating:

1. Enter its Deliveroo site ID as Site location ID (e.g. the numver that appers next to your merchant name).
2. Under Do you want to update your menus through your till? choose Yes – I’ll update my menu through my till (POS).

If your brand has multiple Deliveroo sites, repeat this step for each one.

Step 5 – Copy & share your IDs

• A Brand ID appears on the next screen.
• Copy both the Brand ID and each Site location ID and send them to your Atlas onboarding manager.

Step 6 – After your menu is synced, turn on order flow

Atlas will set up the integration for you and let you know when it’s ready. It will take us 1-2 business days. Once that is done:

1. Click Check menu status to confirm the upload.
2. Click Connect your Orders (POS) to start receiving Deliveroo orders directly in Atlas.

Step 7 – Verify everything is live

• Back on the Integrations summary make sure all three tags are green for each site:

  Tag	Meaning
  Menu	Menu API connected
  POS	Orders API connected
  Site Detail	Site metadata synced

If any tag is orange, wait 20-30 minutes and refresh. Still orange? Reach out to Atlas support.

Common problems & troubleshooting

Quick checks (fix most issues)

• Site location ID matches the number next to your site name in brackets in your Deliveroo terminal.
• The Brand ID you shared with Atlas is the one shown on Deliveroo’s page during the integration set up process.
• Menu / POS / Site Detail tags are all green on Deliveroo. Reload this page to double-check.
• A banner/hero image exists in the Atlas menu you are trying to sync. If any are wrong, disconnect the site on Deliveroo Partner’s Hub, reconnect, and re-share the correct IDs with Atlas.

Menu tag is orange or stuck on Deliveroo

• Confirm with Atlas that the integration team has already set up the integration (we will inform you when done)
• Make sure you chose “Yes – I’ll update my menu through my till (POS)” when setting up the integration. You might disconnect the site, and start from scracth.
• Click Check menu status.
• Add required banner image in your menu on Atlas.
• Large menus can take up to 15 min to publish

I entered the wrong IDs

Disconnect the site, reconnect, enter the correct Site location ID, confirm the Brand ID, and re-share them with Atlas if anything changed. Once Atlas has reconfigured the set up, tags should turn green within 20–30 min.

What info helps support resolve faster?

Send Brand ID, Site location ID(s), a screenshot of the Integrations summary (showing tag colors), the time of a test order, and any recent changes you made.

FAQs

How long does the initial menu sync take?

Usually under 5 minutes, but large menus may take up to 15 minutes.

Can I keep editing menus in Deliveroo Menu Manager?

No. Once you choose Yes – I’ll update my menu through my till (POS), Menu Manager is disabled for that site. Make all edits in Atlas instead.

What if my Brand ID or Site ID is wrong?

Disconnect the site in Partner Hub, reconnect it, and enter the correct IDs. Then resend the details to Atlas.

How do I connect multiple sites under one brand?

Add each site separately and capture each Site location ID. All three tags must be green for every site on your integrations page.

Need help?

• Atlas support – via your designated group chat, or via email at [e-mail]
• Deliveroo Partner Hub help desk – see the Help tab inside Partner Hub

You’re all set! Your menus live in Atlas and new Deliveroo orders will now print and appear automatically in Atlas.